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Email
tickets@ymcadallas.uservoice.com
You will receive a response within one business day.

Online Registration Login

Q. I am visiting online registration for the first time. How do I activate my online account?
A. You can activate an online account if you have had a YMCA of Metropolitan Dallas membership or have participated in a YMCA of Metropolitan Dallas Program, YMCA Camp Grady Spruce Camps or YMCA Collin County Adventure Camps and provided an email address. If you are activating your account using your customer ID number, type the number, without the "-0", into the appropriate field. You also do not have to enter the leading zeros. Then enter your birth date (formatted as MM/DD/YYYY) into the Date of Birth field and click "Find Username".

Q. I got an error message that my account is already activated in the system. How do I login?
A. You can reset your username using the "Forgot Username" link in the "Sign In" box on the login screen. You will need to enter the email address associated with your account.

An email will be delivered to that address that includes a link to reset your username.


Q. I forgot my username. How do I reset it?
A. You can reset your username by clicking on the "Forgot Username" link located in the "Sign In" box on the login screen.
You will need to enter the email address associated with your account.

An email will be delivered to that address that includes a link to reset your username.


Q. I forgot my password. How do I reset it?
A. You can reset your password by clicking on the "Forgot Password" link located in the "Sign In" box on the login screen.
You will need to enter the email address associated with your account.

An email will be delivered to that address that includes a link to reset your password.

Account Information

Q. How do I update my phone number or email address? How do you use my contact information?
A. Once you are logged in, you can access the "My Account" page to update your contact information.
View the section on the page titled "Manage Myself/Personal Information". You will see all of the phone numbers and email addresses we have for you. You can edit, delete or add new communication methods.

The phone number and email address that are marked with the checkmark are the primary ways the YMCA will communicate with you. You can mark one phone number and one email address as primary for your account.

We use your contact information for program marketing and communication, as well as in case of an emergency. For some programs, like summer day camp, we use your email address and phone number to communicate important program updates before, during and after camp. We want to be sure you receive all relevant program communication.


Q. The mailing address listed in My Accounts is not correct. How do I update the address?
A. You can submit a change of address to tickets@ymcadallas.uservoice.com.

Q. What does the message "You are not identified as an Affiliate Manager and so cannot access this web page." displayed in My Family Information mean?
A. It may be that your family is not linked to your account. We can assist with correcting the relationships you have access to manage on the website. Please contact our web support team at   tickets@ymcadallas.uservoice.com.

Program Registration

Q. The program I'm interested in isn't showing up when I search. When will other programs be available for online registration?
A. We are excited to offer online registration for Aquatics, Sports, Day Camps, Afterschool Care, Overnight Camps and Resident Overnight Camps. Please continue to visit your local YMCA Branch Location to register for other programs.

Q. What do you accept as forms of payment for online registration?
A. We accept the following credit cards:

-> American Express
-> Discover
-> MasterCard
-> Visa


Q. My child or spouse meets the age requirement for a program but they are not listed as a registrant for me to select. Why don't I see all of my family members?
A. It may be that your child or spouse is not linked to your account. We can assist with correcting the relationships you have access to manage on the website. Please contact our web support team at   tickets@ymcadallas.uservoice.com.

Q. How do I cancel an order?
A. Please visit your local YMCA Branch location to cancel a program order.

Q. When is the last day to register for a program?
A. Program registration typically closes once the program starts. There are some exceptions; please contact your local YMCA Branch Location for details.

Q. What is the difference between Member, Program Participant and List price?
A. YMCA of Metropolitan Dallas members receive priority rates for programs. List and program participant pricing is the cost associated with non-YMCA Dallas members.

Program Registration - Summer Day Camp

Q. Are immunization records required for summer day camp online registration?
A. We encourage you to fill in dates for the following immunizations at the time of online registration:

-> DTP
-> Tetanus
-> Polio
-> MMR
-> HIB
-> Varicella
-> Hepatitis B

Immunization records are required for our state licensed programs.  These programs include Collin County Adventure Camp, Camp Grady Spruce, Camp on the Lake, School Age Services Summer Day Camps and Afterschool.


Q. What happens if the credit card I used to pay the summer day camp deposit is declined when the balance due is drafted?
A. You will be charged a $25 fee for a scheduled payment that cannot be drafted. If you would like to change your payment method, please contact your local YMCA Branch Location at least 15 days prior to the payment schedule due date.

Orders and Receipts

Q. Can I get a copy of a receipt?
A. Visit My Receipts under "My Account" to view orders where a payment has been made against the balance due or has been paid in full. You have the option to email or print receipts for your membership and program payments. Receipts display for the customer designated as the primary account holder.

Troubleshooting

Q. I am having difficulty viewing your online registration site on my computer. Can you tell me what browsers you support?
A. Supported browsers for our system include: Internet Explorer 6 - Internet Explorer 10 and Firefox 2.0 or later.

Q. I am currently a YMCA of Metropolitan Dallas member or participate in YMCA Dallas programs. How do I activate my online account?
A. To activate your account, click on the “Find My UserName” link at the bottom of the “I’m New” box from the Login page.

If you are activating your account using your customer ID number, type the number, without the "-0", into the appropriate field. You also do not have to enter the leading zeroes. Then enter your birth date (formatted as MM/DD/YYYY) into the Date of Birth field and click "Find My UserName".


Q. I have never been a YMCA of Metropolitan Dallas member and have not participated in any programs. How do I activate my online account?
A. You will need to complete 4 steps to create an account for you and your family if you have never been a member of the YMCA of Metropolitan Dallas or have never participated in one of our programs.

STEP 1: Click on the “Login” link at the top of the website.

STEP 2: Click on 'Find my Customer ID' hyperlink under the Create new account area.

STEP 3: Fill in your First Name, Last Name, Birthday, and Zip Code. Click Search

STEP 4: Under the Search button it should now say 'We were not able to locate your username with the information provided crate an account. Click on the "create an account" hyperlink


Q. I received this error message "A profile already exists with this User Name". What do I do?
A. You will need to select an alternate user name for your profile as an account already exists with the user name you selected.

Q. I received this error message "A profile with this email already exists". What do I do?
A. This means that an account with this email address already exists in our database. You can resolve with one of the following issues:

1. If you have already set up an account using this email, you can click on the “FORGOT PASSWORD” link, and you password will be emailed to you.

2. If you have not already activated your YMCA account, click on the FIND My USERNAME link on the I’m New box and follow the instructions to create your account.

3. If you are unable to resolve your issue with the instructions listed above, please contact tickets@ymcadallas.uservoice.com for assistance with your issue.


Q. I received this error message, "No Program Found For Selected Criteria". What do I do?
A. This error message indicates that there are not programs available based on age and gender of the participant selected in the previous screen.

Click BACK and make sure that you are selecting a participant that is eligible to participate in Day Camp or Resident Camp program.


Q. I received the following error message, " A profile in the system already exists and you will not be able to create the same profile". What do I do?
A. This error indicates that someone already exists in our database with this same profile.

Email tickets@ymcadallas.uservoice.com for assistance with resolving this issue to prevent duplication in our system.